Booking Policy
Last Updated: July 2026
Welcome to the Open Path Counselling Services website.
Booking Appointments
Appointments can be booked online, by email or by telephone. Your appointment is only confirmed once you have received confirmation from Open Path Counselling Services. By booking an appointment, you confirm that you have read and agree to the Booking Policy and Privacy Policy.
Free Initial Consultation
I offer a free 15-minute online consultation with no obligation to continue. This provides an opportunity for us to discuss your needs, answer any questions and decide whether counselling with me feels like the right fit for you.
Counselling Sessions
Individual counselling sessions last 50 minutes.
Sessions are available:
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Face-to-face in my counselling room in Wellingborough.
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Online via a secure video platform.
Fees
Individual Counselling Session (50 minutes) – £55
Children & Young People Session (50 minutes) - £55
Payment details will be provided when your appointment is confirmed.
Payment
Payment is required no later than 48 hours before or at the time of your appointment unless agreed otherwise.
Cancellations and Rearranging Appointments
If you need to cancel or rearrange an appointment, please provide at least 24 hours' notice. Appointments cancelled with less than 24 hours' notice may be charged at the full session fee. Missed appointments without prior notice are also chargeable. Exceptions may be made in exceptional circumstances at my discretion.
Confidentiality
Everything discussed during counselling is treated as confidential.
However, confidentiality may be broken if:
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There is a serious risk of harm to yourself or another person.
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There are safeguarding concerns involving a child or vulnerable adult.
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Disclosure is required by law.
Where possible, I will always discuss this with you first.
Online Counselling
If you choose online counselling, you are responsible for ensuring you have:
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A reliable internet connection.
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A quiet, private space.
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Suitable equipment for video calls.
If technical difficulties occur, I will make every effort to reconnect or rearrange the session where appropriate.
Professional Standards
I am a Registered Member of the British Association for Counselling and Psychotherapy (BACP) and work in accordance with the BACP Ethical Framework for the Counselling Professions. I also undertake regular clinical supervision and continuing professional development to maintain high professional standards.
Emergencies
Counselling is not an emergency service.
If you are experiencing a mental health crisis or are at immediate risk of harm, please contact:
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999 if you or someone else is in immediate danger.
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NHS 111 for urgent medical advice.
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Your GP or local Crisis Team.
Ending Counselling
Counselling can end whenever you feel ready, or we may decide together that it is the right time to bring our work to a close. Where possible, I recommend discussing the ending during a final session to allow for reflection and a planned ending.
Contact
If you have any questions regarding this booking policy, please contact:
Open Path Counselling Services
Louise Collinson
Email: Louise.openpathcounselling@gmail.com
Telephone: 07963 151908