Terms & Conditions

Last Updated: July 2026

Welcome to the Open Path Counselling Services website. By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website.

About Open Path Counselling Services

Open Path Counselling Services provides professional counselling services, information about mental health and wellbeing, and details of the services available.

The information provided on this website is for general guidance only and should not be considered a substitute for professional medical, psychiatric or emergency healthcare advice.

Website Use

You agree to use this website lawfully and respectfully.

You must not:

Use the website for any unlawful purpose.
Attempt to gain unauthorised access to the website or its systems.
Introduce viruses or malicious software.
Copy, reproduce or distribute website content without written permission.

Counselling Services

Information provided on this website does not establish a counselling relationship. A counselling relationship begins only after an initial consultation has taken place, appropriate paperwork has been completed and an appointment has been agreed. All counselling services are subject to availability.

Fees

Current counselling fees are displayed on the website and may be updated from time to time. Any changes to fees will not affect appointments that have already been confirmed.

Booking Appointments

Appointments can be requested through the website, by email or by telephone. A booking is not confirmed until you receive confirmation from Open Path Counselling Services.

Free Initial Consultation

The complimentary 15-minute online consultation is offered to discuss your needs and determine whether counselling is appropriate. There is no obligation to continue with counselling following this consultation.

Cancellations

If you need to cancel or rearrange an appointment, please provide at least 48 hours' notice wherever possible.

Appointments cancelled with less than 48 hours' notice may be charged in full unless exceptional circumstances apply. Failure to attend an appointment without notice may also result in the full session fee being payable.

Confidentiality

All counselling sessions are confidential and handled in accordance with professional ethical standards.

Confidentiality may only be broken where there is:

A legal requirement to disclose information.
A significant safeguarding concern.
A serious risk of harm to yourself or another person.

Where appropriate, every effort will be made to discuss this with you first.

Professional Membership

Louise is a Registered Member of the British Association for Counselling and Psychotherapy (BACP) and works in accordance with the BACP Ethical Framework for the Counselling Professions.

Online Counselling

Clients choosing online counselling are responsible for ensuring they have:

A reliable internet connection.
A private and confidential location.
Suitable equipment for video sessions.

While every effort is made to ensure secure online sessions, Open Path Counselling Services cannot accept responsibility for internet or technology failures beyond its control.

Website Information

Every effort is made to ensure the information on this website is accurate and up to date.

However, Open Path Counselling Services makes no guarantees regarding the completeness, accuracy or suitability of the information provided.

External Links

This website may contain links to third-party websites for your convenience.

Open Path Counselling Services is not responsible for the content, security or privacy practices of external websites.

Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, branding and logos, is the property of Open Path Counselling Services. Content may not be copied, reproduced or distributed without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Open Path Counselling Services accepts no liability for any loss or damage arising from the use of this website. Nothing within these Terms & Conditions limits liability where such limitation would be unlawful.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, stored and used.

Changes to These Terms

Open Path Counselling Services reserves the right to amend these Terms & Conditions at any time.

Updated versions will be published on this website.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions regarding these Terms & Conditions, please contact:

Open Path Counselling Services

Louise Collinson

Email: Louise.openpathcounselling@gmail.com

Telephone: 07963 151908